Everything You Need to Know

Frequently Asked
Questions

Get instant answers to all your VitalsUp questions

Most Popular Questions

The essential information every doctor wants to know about VitalsUp

What exactly is Vitals Up?

How much effort is required from me?

What kind of content will my patients receive? Is it medical advice?

Do I have control over what's sent to my patients?

Can I customize the newsletter to match my practice's brand?

Is patient data secure and POPIA-compliant?

Can I include a booking link or drive appointments from the newsletter?

How is Vitals Up different from just using Mailchimp or another email tool?

Explore by Category

Dive deeper into specific topics that matter to your practice

Getting Started

6 questions

Newsletter Content & Customization

10 questions

Patient Privacy & Data Security

6 questions

Managing Workflow & Analytics

5 questions

Booking, Recalls & Integrations

4 questions

Pricing, Billing & Support

5 questions

Future Vision: AI & the Content Lab

2 questions

Bonus Questions

2 questions

Still Have Questions?

Our team is here to help you get started with VitalsUp and transform your patient engagement

Frequently AskedQuestions

Most Popular Questions

What exactly is Vitals Up?

How much effort is required from me?

What kind of content will my patients receive? Is it medical advice?

Do I have control over what's sent to my patients?

Can I customize the newsletter to match my practice's brand?

Is patient data secure and POPIA-compliant?

Can I include a booking link or drive appointments from the newsletter?

How is Vitals Up different from just using Mailchimp or another email tool?

Explore by Category

Getting Started

Newsletter Content & Customization

Patient Privacy & Data Security

Managing Workflow & Analytics

Booking, Recalls & Integrations

Pricing, Billing & Support

Future Vision: AI & the Content Lab

Bonus Questions

Getting Started

How do I sign up for Vitals Up?

How long does onboarding take?

What information do I need for the initial setup?

Do I need to install anything?

What file format do you need for my patient list?

Can I change my newsletter settings later?

Newsletter Content & Customization

Who writes the articles for the newsletters?

Can I suggest topics or provide my own articles?

How are the 5 articles chosen each cycle?

What if I don't like one of the articles?

What happens if I don't choose any articles by the deadline?

Is this medical advice?

Can I see a preview of the newsletter before it's sent?

What does "co-branded" mean?

What does "clinician-reviewed" mean?

Can I choose the exact day and time the newsletter is sent?

Patient Privacy & Data Security

Is Vitals Up POPIA-compliant?

What specific patient data do you store?

Where is my patient data stored?

How do you handle unsubscribe requests?

Do I need patient consent to send them these newsletters?

Can I remove my patient list at any time? What happens to my data if I cancel?

Managing Workflow & Analytics

How often are new articles provided?

How will I be notified about new articles?

What if I only want to send newsletters monthly, but articles are offered every two weeks?

Can multiple people in my practice manage the newsletter selections?

What kind of analytics or reporting do you provide?

Booking, Recalls & Integrations

How does the "Booking Link" feature work?

Tell me more about "Smart Recalls."

Which Patient Management Systems (PMS) will you integrate with?

Do you offer your own booking system?

Pricing, Billing & Support

How much does Vitals Up cost?

Is there a discount for annual billing?

What payment methods do you accept?

What kind of support do you offer?

Do you offer a free trial?

Future Vision: AI & the Content Lab

What is the "Content Lab" and how will it benefit me?

How will AI be used for personalization in the future?

Bonus Questions

Is this really worth it if I already post on social media?

Who is behind Vitals Up?

Still Have Questions?

Frequently Asked
Questions